Patience explains some detail about the recent banning issue:
Patience(美服魔戒官方论坛社区管理员)对于最近的封号事件, 做了些详细解释.
As soon as I have more news, I'll let you know. In the meantime I encourage those whose accounts were banned to again contact customer service, even if they received an email saying their situation had been reviewed and the ban upheld, as apparently it's an automated message and the bans actually are eligible for appeal.
一旦我收到更多消息, 我会让你们知道. 同时, 我鼓励被封帐号的玩家再次联系客服部门, 即使收到了回复邮件说他们的情况已经被调查, 仍然不能解除封号. 这很明显是自动回复邮件, 封号其实是可以申诉的.
We'll get this straightened out ASAP - it's the #1 priority for quite a few people here today.
我们将尽快做出纠正, 对于现今的一些玩家, 是一件优先要处理的事情.
Yeah, the part about the bans not being appealable is being removed, actually, and there's some talk about emailing all of those people again.
是的, 封号不能申诉的(回复)内容已经被删除, 实际上, 我们也有一些讨论要再次发邮件给所有那些玩家.
I'm back! After more than one meeting about this issue this morning. I'd add smilies, but this is pretty serious stuff, so...
今早开了好几个这启事件的会议, 我现在回来了. 我想微笑一下, 但这的确是一件很严肃的事情, 因此...
Apparently, a bunch of players were scooped up in an anti-farming/power-leveling raid, as it were.
很明显, 有很多玩家联合起来抵抗打金/代练一族.
When data was pulled for accounts who fit a certain criteria which typically indicate a bot or account sharing, some players were included who probably aren't actually participating in behaviors that violate the TOS. We did a similar "sting" a couple of weeks ago in which over 200 accounts were banned - none of them appealed, because they actually were farmers. We widened the net a bit this second time and unfortunately scooped up some dolphins with our tuna (someone's going to hurt me for that analogy, I just know it..).
当一些帐号达到了某种标准, 特别是显示为外挂和帐号共享的时候, 数据就会记录这些帐号, 所以一些玩家或许确切没有参予违反TOS(服务条例)的行为也被包括在其中了. 我们在几周前就采用这种识别方式, 而封停了200多个帐号-他们没有一个申诉过, 因为他们的确是打金者. 第二次我们加宽了这个鱼网, 但不幸的事, 用我们的金枪鱼抓到一些海豚(有些人就是想这样伤害我, 我是知道的)(打比喻).

If your account was banned, please contact Customer Service to straighten it out. We've reviewed the criteria and are going to both narrow the net again (it would be better to catch less farmers than more players) and add some additional cross-checking to try to prevent this from happening again.
如果你的帐号被封, 请联系帐号管理部门进行纠正. 我们已经审查过(封号)标准, 会将再次缩小鱼网, 并且会反复核对以防止此类事件再次发生.
And on behalf of all of us, I'd like to apologize to anyone who was caught in the crossfire.
我代表所有人员, 向处于这个困境中的玩家深表歉意.
Hey guys!
嗨, 伙计们!
Customer service has asked me to relay that people who want to appeal their bans should send in an email through http://support.turbine.com, since the people who answer the phones will send you that way anyway. The emails will go to the people in the billing department who are handing the situation, and will save you a phone call.
客服部门叫我公布下去, 想进行申诉被封帐号的玩家可以通过http://support.turbine.com这个地址, 发送邮件至客服部门, 因为接听电话的人员也会叫你通过这种方式. 邮件会发送到帐号管理部门进行处理, 这样会节省你的电话费.

So if you received an email saying your account was banned, please visit http://support.turbine.com to submit an email for review of your account to have the banned removed.
因此如果你收到邮件说帐号被封, 请访问: http://support.turbine.com 这个网站, 提交一封邮件, 以便审查, 并解除你的被封状态.
申诉方法如下:
值得注意的是: 由于是网页提交申诉, 请保证使用进游戏和帐号管理页面相同的IP进入, 以防止被查到由于IP不相同, 而导致的帐号共享被封号. 另外据Patience 透漏: 帐号审查会包括所有环节, 如登陆IP, 聊天和交易记录.
如果对封号有质疑或者要申诉, 请通过网页提交的方式, 目前不支持邮件直接发信. 请进入:

注明: 右边第二项是填写注册时使用的信用卡最后4位编码, 可以进入帐号管理页面(http://myaccount.turbine.com)查看到.

官方有任何回复, 会发送到你的帐号注册邮箱, 请在提交问题后, 注意你的新邮件.