What is a Pre-order? A: A pre-order allows you to reserve your own copy of LOTRO and secures your status as a LOTRO Founder. As a Founder, you get access to an exclusive package of benefits including special pricing, open beta privileges and unique in-game items (see specifics below). Players can become a Founder by pre-ordering the title at www.lotro.com/preorder or at retail and online stores nationwide.
How much does a Pre-order cost? A: That depends on the retailer you are buying from. Some will ask for you to make a small down payment (e.g., $10) towards the final purchase while others will ask for the whole payment upfront. When LOTRO ships, you will need to return to the retail or online store that you pre-ordered from to purchase the full launch version of game.
What does a Pre-order customer receive that a Retail software customer does not?A: Participation in the Pre-order Program grants access to the exclusive Founder’s offer which includes a package of benefits including special pricing, open beta privileges and unique in-game items. Highlights of the Founder’s offer include: Special Membership Pricing:
$9.99 Monthly OR
$199 Lifetime
Open Beta Privileges:
Early access - Be among the first to play in the Open Beta
Will I be able to receive the Founder’s benefits if I do not Pre-order?A: No. Only Pre-order customers are entitled to the Founder’s offer as a reward for their early reservation of the game. See www.lotro.com/founder for more detail. If I am already in the Closed Beta, do I need to purchase the Pre-order to receive the Founder benefits?A: Yes! The Pre-order Program is the ONLY way to gain guaranteed access to the Open Beta, the Pre-order in-game items, the special Founder’s pricing offer, and Open Beta character roll-over to the live service after launch. See www.lotro.com/founder for more detail. If I have to buy the Pre-order and the full retail version, aren’t you charging me twice?A: : No, since most retailers will give you a full credit against the Pre-order box when you make your final purchase. Please inquire with your retailer for specific details. Can I pay up front for a further discount?A: Yes. We do allow players to purchase multi-month packages. Currently, we offer 3 month, 6 month, and 1 year packages. However, if you are considering signing up for a year or more of service we recommend the Lifetime Membership option which is a one-time payment. See www.lotro.com/founder for restrictions. If I cancel a Lifetime Membership, will I be able to reactivate it at a later time?A: Once it has been paid, you may cancel, but cannot receive a refund for a Lifetime Membership. Lifetime Memberships for active accounts (accounts that have not been canceled) are good for the product’s lifetime. Lifetime Memberships may not be transferred or assigned. Lifetime Memberships that have been previously canceled can not be reactivated. If I cancel the $9.99 monthly subscription, will I be able to reactivate at the same price?A: No. The Founder’s offer of $9.99 monthly subscription price is a limited-time offer. If you cancel your subscription and decide to reactivate later, your subsequent billings will be at the regular subscription price versus the special Founder’s pricing. The currently anticipated regular monthly subscription price is $14.99. When does the Open Beta start?A: The Open Beta head start for Founders is currently planned to begin on March 30th. We expect to permit the general public access to the Open Beta starting April 6th. Will I be able to keep my Open Beta characters for release?A: Yes, if you Pre-order, as a Founder you will be allowed to continue playing with your Open Beta characters once the game is live. What are the min/recommended requirements to play LOTRO?A: Please see the system requirements page for this information.
Can I activate my Pre-order Product Key at a later time? You must activate your Pre-order Product Key before applying your Launch Product Key, otherwise you will not receive any of the special Pre-order benefits. Since your Open Beta slot is also tied to your Pre-order Product Key, it would be wise to redeem it as soon as possible at https://myaccount.turbine.com/ to confirm your Open Beta access. Will my Founder status carry over to all my current Turbine subscriptions?A: No. Your Founder status is limited to The Lord of the Rings Online&S482;: Shadows of Angmar&S482;. Where do I enter my Pre-order Product Key?A: Please visit https://myaccount.turbine.com/ and follow the instructions on that page. Can I install this software on a second computer?A: Yes. You can install the software on a second machine, but only one machine may be logged into your account at any given time. Can I use my Closed Beta characters at release?A: No. Only characters created as part of the Open Beta by Pre-order customers will be eligible for play in the live release. Where are the LOTRO forums located?A:http://www.lotro.com/forums/
Can I get a CD for installation instead of DVD?A: : Not at this time, however, purchases through authorized online stores may include an option to download the game client as an alternative to DVD installation. Can I Pre-order online (Digitally)?A: Yes. Click the icons for either Electronics Boutique or Gamestop (or other select retailers as they are added) on this page. Those links will let you place an electronic order. Please note that digital orders do NOT include any of the physical components. The DVD I purchased is not working, what should I do?A: Please return your Pre-order package to the retailer where you purchased it for an exchange. What is included with my Pre-order purchase?A: Digital Pre-order customers get all of the benefits of the Founder’s program without having to go to the store to buy a box. Retail Pre-order customers get all the great offers and items plus a Beta installation DVD and other in-box items. How does the Enchanted Cloak of Regeneration work?A: is an item that may be equipped by your character in-game and provides improved healing rates. What does the Ring of Agility do?A: This ring may be equipped in-game and grants your character a boost in agility when it is worn. I am outside of North America. Can I be a Founder?A: This offer is only open to residents of U.S. and Canada, their territories, and military bases with APO/FPO service. Please visit our friends at Please visit our friends at Codemasters for details on the EU launch. When does the Pre-order Program end?A: The Pre-order Program officially ends when the retail product is launched on April 24th, 2007. You may continue to apply your Pre-order Product Key for up to 30 days post-launch so long as you apply it before you enter your Retail Product Key and before your first subscription billing date. Can I give my Founders Program pricing to my buddy?A: No. Founder’s Program subscriptions, like all Turbine subscriptions, are non-transferable. Any attempt to transfer the account may result in termination of the account. Is the Lifetime Membership transferable to my buddy?A: No. Founder’s Program accounts, like all Turbine accounts, are non-transferable. Any attempt to transfer the account may result in termination of the account.